(803) 736-7800
Carolina Couture Designer Boutique and Bridal Salon
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Bridal, Mother of the Bride/Groom, Formal Wear, Prom, Pageant and Tuxedo
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WE’RE HERE TO HELP
Frequently Asked Questions
We’re used to answering questions all the time, it’s the nature of our industry. Do you have a doubt that you would like us to solve? Before picking up the phone, you can check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, stop by the Bridal Gown Store or get in touch with us. We’d be glad to assist in any way we can.
WHAT IS THE AVERAGE TIME ON RECEIVING SPECIAL ORDERS?
Bridal Gowns :Â 6-8 months
Bridesmaid: 12-14 weeks
Mothers :12-14 weeks
Formal Wear: 12-14 weeks
Tuxedos: Place order 12 days in advance from event date
Flower Girls: 4-6 weeks
Shoes :2-4 weeks
DOES CAROLINA COUTURE HAVE MORE THAN ONE BRANCH?
Yes. The extension part of this salon is located two doors down from the main store, on the other side of Rack Room Shoes in the Village of Sandhills Shopping Mall.
WHAT IS YOUR RETURN POLICY?
Carolina Couture will accept returns within 24-hours of purchase for a Store Credit Only.
DO I NEED AN APPOINTMENT TO COME IN TOÂ LOOK FOR A GOWN?
YOU MUST CALL FOR AN APPOINTMENT!!!​
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If you are in need of alteration services, Carolina Couture will be glad to book you Tuesday nights at 5:30 pm. Please call in advance to check for availability.
WHAT IS THE ORDERING PROCESS?
After you have selected your gown, we will measure you to determine your size. This will not be an exact fit. We select the size closest to your measurements according to our sizing guides given by each designer. When you are ready to order wedding gown, please bring a pair of shoes with the exact heel height as the ones you will be wearing on your wedding day. This will help us decide how much of alterations will be needed.
WHAT IS THE PAYMENT PROCESS?
Carolina Couture offers a LAY-A-WAY Plan. This allows for all customers to may deposits on their dream dress. Customers may also call payments over the phone.
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Special Order Dresses will be ordered once customer has paid in full for their item. Once ordered, customer will be notified with an expected arrival date.